PSS Achieves Full Service Partner Certification for Nortel MPS 500 IVR Systems

Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

Dublin, Calif. (PRWEB) August 1, 2008 -- PSS, one of America's fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

"PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace," said Todd Funk, CEO of PSS. "We're delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan."

About PSS

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more