Confirmit and Cisco WebEx Announce Webinar Showcasing Voice of the Customer Success

Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

New York, NY and London, UK and Oslo, Norway (PRWEB) October 8, 2008 -- Confirmit announced that it has joined forces with Cisco WebEx to deliver a webcast highlighting the strategic impetus behind Cisco WebEx's decision to implement a voice of the customer program. The program has resulted in increased customer satisfaction, reduced costs, and increased customer loyalty.

In this webinar, Kathryn Williams, Senior Manager, Customer Experience and Loyalty of Cisco WebEx will share the lessons learned and the success achieved in the program so far in the evolution of Cisco WebEx's customer satisfaction and loyalty program, which is powered by Enterprise Feedback Management platform Confirmit.

Williams comments, "I'm delighted to bring the story of Cisco WebEx's customer satisfaction program to a wider audience. Bringing the voice of the customer into the business has enabled us to improve customer-facing processes, in particular cross-departmental functions."

In the webinar Williams will also talk about how reports and alerts form a key part of the program and generate action in the business, and how the program has delivered cost savings and increased revenue to different parts of the organization.

In addition, Gary Schwartz, VP Product Marketing at Confirmit will discuss the advantages that attitudinal data brings to companies that implement Enterprise Feedback Management solutions, and how businesses should consider the "Moments of Truth" in the overall customer experience to optimize the value of the program.

Schwartz added, "This webinar gives us a great opportunity to share the drivers and results of Cisco WebEx's success with their EFM program, and help other businesses to consider how they might benefit from similar projects. Attitudinal data provides an additional level of insight into the customer experience and we're excited that the Confirmit platform is being used so successfully by Cisco WebEx in this capacity."

The Webinar will be held at Thursday, October 16, 2008 10:00 am Pacific Daylight Time (GMT -07:00, San Francisco) and registration is available through the AMA website (https://amaevents.webex.com/amaevents/onstage/g.php?t=a&d=967617563&sourceid=confirmit).

About Confirmit:

Confirmit is the world's leading provider of software for Market Research (MR) (http://www.confirmit.com/solutions/market-research-businesses.aspx) and Enterprise Feedback Management (EFM) (http://www.confirmit.com/solutions/enterprise-feedback-management.aspx). The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Amsterdam, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Countrywide Financial, Dow Chemical, Experian, GlaxoSmithKline, Halifax Bank of Scotland, Hewlett Packard, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, StatoilHydro, Symantec, and Virgin Media.

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more